Frequently Asked Questions
What is Guard911?
Guard911 is an emergency alert mobile panic-button app solution designed to reduce law enforcement notification and subsequent response time during active shooter or armed intruder emergencies. It integrates with the Hero911 Network, a nationwide network of first responders so that help can arrive faster — often faster than traditional 911 dispatch alone.
What is the Hero911 Network?
The Hero911 Network is a federally-approved nationwide network of over 70,000 federal, state, and local law enforcement officers, firefighters, and EMS personnel. These first responders receive instantaneous alerts via the Hero911 app, when a Guard911 emergency alert is activated nearby.
Why is reducing notification time important?
Research shows traditional 911 calls can take 4 – 11 minutes to process, and even more time for first responders to physically arrive on scene. By instantaneously notifying trained first responders nearby, Guard911 can dramatically reduce notification time – increasing the chance of saving lives during emergency situations.
How does the Guard911 app work?
When an emergency occurs and a user activates the panic button:
1. An alert is instantaneously sent to nearby first responders of the Hero911 Network.
2. The app notifies 911 dispatchers.
3. Other users at the protected location receive the emergency notification.
4. Nearby Guard911 protected properties within a 5 mile radius are also alerted in case the threat moves.
Who can use Guard911?
Guard911 is a family of apps (SchoolGuard, Guard911, or CampusGuard911) designed for a variety of environments, including:
- K-12 schools
- Daycares
- Churches and places of worship
- Colleges and universities
- Trade schools
- Businesses and nonprofits
- Government buildings
- Healthcare facilities
What does Guard911 cost?
Guard911 has a simple pricing structure for unlimited user. There are no hidden fees and free app upgrades are available for the life of the contract.
- One-time setup fee: $1,000 (discounts available for non-profits) or $2500 for universities
- Monthly service per location: $99/month for K-12 schools, $199/month for other locations (discounts available for non-profits)
Is any hardware required?
No. The app is available for mobile devices and desktop computers. No hardware is necessary.
Do users need to download more than one app?
No. Only one Guard911 emergency alert app (SchoolGuard, Guard911, or CampusGuard911) is used by users at a protected location. If you’re a first responder, you use the free Hero911 Network app to receive and respond to alerts.
How long does it take to set up?
Most locations can be set up in 24 – 48 hours, after the initial signup by the customer.
Is Guard911 effective in real emergencies?
Guard911 has been developed and endorsed by law enforcement and safety experts. Because it notifies nearby first responders instantaneously, it provides faster potential intervention and situational awareness when compared to standard 911 calls alone.
How do I get started with Guard911?
To get started with Guard911, visit our Pricing page and select the appropriate Subscribe Now button for your type of location.
Who should I contact for questions?
Guard911 offers customer support via virtual meetings, web form, or phone to help organizations with questions.
Who should I contact for support?
Guard911 offers technical support via web form, phone, or email to help organizations with support.
